Payment terms

Prices are F.O.B. our nursery, Pitt Meadows, British Columbia, unless otherwise agreed in writing. All accounts with terms are due and payable net 30 days from the date of shipment or pick-up. A 2% per month service charge (29.4 percent per annum) is charged to all overdue accounts.

Note: All first orders are C.O.D.

For new accounts, terms will be C.O.D. until a credit application is processed and approved.

Holdbacks of all or part of payment for any reason are not applicable for materials supplied to construction projects and therefore unacceptable.

Grade & Warranty

All plant material is graded according to the Canadian Standards for Nursery Stock set forth by the BC Landscape and Nursery Association and the Canadian Nursery and Landscape Association.

All plant material is warranted alive, in good condition and true to name on leaving our nursery. Should this not be the case, we will, upon proper proof, replace all such nursery stock or refund the original amount paid. Specimen Trees Wholesale Nurseries Ltd. does not guarantee in any manner, expressed or implied, the productiveness or otherwise of any nursery stock sold. We will in no case be liable for any sum greater than the amount originally paid for said nursery stock.

Any stock received in unsatisfactory condition must be noted on the delivery or shipping document and reported immediately. Claims will be reviewed only if we are notified in writing of any problems within 10 days of delivery. Credit will be issued where justified.

We cannot be responsible for trees which have had tampered or damaged rootballs in any way. When rootball is tied in a star pattern, we recommend not to cut strings and/or wire baskets at planting time. Please contact our office for a copy of our Preferred Planting Instructions.

Cancellations

Due to the high cost of preparing and assembling orders, cancellation of orders must be approved in writing by Specimen Trees Wholesale Nurseries Ltd. Orders assembled and not picked up as scheduled are subject to a 4% per month maintenance fee. All trees dug for orders and then cancelled are subject to full 100% charge.

All orders loaded and then postponed are subject to charges, at cost, for unloading and reloading.

Returns

Returns must be approved by Specimen Trees Wholesale Nurseries Ltd. and are subject to a minimum 30% restocking fee of the catalogue price.

Substitutions

Prices are subject to availability at time order is received. We will not make variety or size substitutions without your prior authorization. Price and availability subject to change without notice.