New Feature!

Online Ordering

We are excited to offer this new feature to you.  You will now be able to access our ‘Live’ availability and reference information at any time.  For our wholesale customers, once you set up your NEW on-line account you will be able to access our availability with prices and place an order.
 
Important information to know:

  • For our returning customers, you will have to set up a new Login and password.  Please visit our FAQ page for instructions.
  • It takes 2 full business days for your On-line Account to be processed.
  • All orders will need to be reviewed by one of our Sales Team before being confirmed.
  • Delivery and Pick-up dates need to be confirmed by one of our Sales Team or our Dispatch.

Frequently Asked Questions

IMPORTANT: You must have an account to place an order.  It can take 2 business days for a new account to be processed.

How to create an account:

  1. Open Place an Order’.
  2. Select ‘Login or Sign Up’ in the upper right-hand corner of the screen.
  3. Click the blue text that says: ‘New User? Click here to sign up!’
  4. Fill out the entire form.
  5. Hit the blue button at the bottom of the screen that says ‘Okay’.
  6. Your request will be sent to our office.
  7. Within 2 business days we will send you a Welcome Email.

How to place an order:

  1. Once you have received your Welcome Email please use your username (email) and password to login to your account by selecting ‘Login or Sign Up’.
  2. When searching for a product, you can filter the search criteria by typing in any portion of the Botanical name, Common Name, size etc.
  3. Once you have finished your order, click ‘Review Order’.
  4. Please note that the delivery or pickup date is a request only. All delivery and pickup dates must be confirmed by a Salesperson or our Dispatch department.  In the ‘Notes’ section please indicate if you require delivery or if you will be picking up your order.
  5. When you are ready you can then submit your order.
  6. Once submitted you will see a web order # for your reference, as well as receive an immediate automated Order Acknowledgement.
  7. Following review of your order by our Sales Team you will receive another acknowledgement within a few days to confirm product availability, delivery or pick-up date and any instructions about next steps to take to pay for your order.
  8. If there are any items that cannot be filled or require discussion a member of our Sales Team will contact you directly.

Please send an email to inquiry@specimentrees.com to have your username and/or password reset.

Yes. When viewing our website using a mobile, select the box marked ‘Detail’ at the top of the availability page to ensure that the full screen is displayed on your device. If possible, we do recommend using a desktop application as the formatting on desktop will be easier to use.

All online account applications are reviewed and processed manually during business hours.  Please allow 2 full business days for processing.  If you have forgotten your login information, please email inquiry@specimentrees.com and ask for your username and/or password to be reset.

Please don’t hesitate to contact our knowledgeable Sales Team.  You can find a list of staff and the best way to reach them on our Contact page.

If you have a list of products for which you would like a quote, please use our Special Requests form. Or please send your list by email to sales@specimentrees.com. A member of our Sales Team will get back to you with a Quote as soon as we can.

We accept payments via business cheques, direct deposit, e-transfers, cash or credit cards. Please note: should you wish to pay via credit card there is a 3% processing fee.

If you have any questions, please contact our Accounting Manager cathy@specimentrees.com.