New Feature!
Online Ordering
We are excited to offer this new feature to you. You will now be able to access our ‘Live’ availability and reference information at any time. For our wholesale customers, once you set up your NEW on-line account you will be able to access our availability with prices and place an order.
Important information to know:
- For our returning customers, you will have to set up a new Login and password. Please visit our FAQ page for instructions.
- It takes 2 full business days for your On-line Account to be processed.
- All orders will need to be reviewed by one of our Sales Team before being confirmed.
- Delivery and Pick-up dates need to be confirmed by one of our Sales Team or our Dispatch.
Frequently Asked Questions
- Access the Website
Visit the new ordering platform at: https://specimen.online-orders.sbiteam.com/avail - Navigate to the Login Area
Click on “Hello Guest” located in the top right corner of the homepage. - Initiate Password Reset
Select “Forgot your password?” to begin the password reset process. - Enter Your Email Address
Provide the email address associated with your account and submit the request. - Check Your Email
Look for the password reset email in your inbox (this typically arrives within 30 seconds to 1 minute). Follow the link provided. - Reset and Log In
Create a new password, then return to the login page to access your account and begin placing orders.
Please send an email to inquiry@specimentrees.com to have your username and/or password reset.
Yes. When viewing our website using a mobile, select the box marked ‘Detail’ at the top of the availability page to ensure that the full screen is displayed on your device. If possible, we do recommend using a desktop application as the formatting on desktop will be easier to use.
All online account applications are reviewed and processed manually during business hours. Please allow 2 full business days for processing. If you have forgotten your login information, please email inquiry@specimentrees.com and ask for your username and/or password to be reset.
Please don’t hesitate to contact our knowledgeable Sales Team. You can find a list of staff and the best way to reach them on our Contact page.
If you have a list of products for which you would like a quote, please use our Special Requests form. Or please send your list by email to sales@specimentrees.com. A member of our Sales Team will get back to you with a Quote as soon as we can.
We accept payments via business cheques, direct deposit, e-transfers, cash or credit cards. Please note: should you wish to pay via credit card there is a 3% processing fee.
If you have any questions, please contact our Accounting Manager cathy@specimentrees.com.