Frequently Asked Questions

IMPORTANT: You must have an account to place an order.  It can take 2 business days for a new account to be processed.

How to create an account:

  1. Open ‘Place an Order’.
  2. Select ‘Login or Sign Up’ in the upper right-hand corner of the screen.
  3. Click the blue text that says: ‘New User? Click here to sign up!’
  4. Fill out the entire form.
  5. Hit the blue button at the bottom of the screen that says ‘Okay’.
  6. Your request will be sent to our office.
  7. Within 2 business days we will send you a Welcome Email.

 

How to place an order:

  1. Once you have received your Welcome Email please use your username (email) and password to login to your account by selecting ‘Login or Sign Up’.
  2. When searching for a product, you can filter the search criteria by typing in any portion of the Botanical name, Common Name, size etc.
  3. Once you have finished your order, click ‘Review Order’.
  4. Please note that the delivery or pickup date is a request only. All delivery and pickup dates must be confirmed by a Salesperson or our Dispatch department.  In the ‘Notes’ section please indicate if you require delivery or if you will be picking up your order.
  5. When you are ready you can then submit your order.
  6. Once submitted you will see a web order # for your reference, as well as receive an immediate automated Order Acknowledgement.
  7. Following review of your order by our Sales Team you will receive another acknowledgement within a few days to confirm product availability, delivery or pick-up date and any instructions about next steps to take to pay for your order.
  8. If there are any items that cannot be filled or require discussion a member of our Sales Team will contact you directly.
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Quality, service and a fair price are three things that drive most businesses. Over the years Specimen Trees has worked hard to offer these qualities to our customers on a consistent basis.

We pride ourselves on giving the best customer service, right from quotation turnaround to order delivery. Our knowledgeable sales staff can provide product availability information, price lists and reference material.